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Protecting Guests’ Data is Good CRM, Here Are Some Tips To Keep It Secure

  • Posted by The CorkGuru
Restaurants and retailers around the country continue to be plagued with the threat of cyber-attacks. Target, Eddie Bauer, Wendy’s, O’Charley’s, are just a few of the major brands recently affected by data breaches, leaving millions of consumers’ credit card information at risk, as well a risking your customer relationship management (CRM).  This threat is an […]

Here’s What Good CRM Should Feel Like From The Perspective Of A Guest

  • Posted by The CorkGuru
To date, the use of technology in restaurants has centered mostly around managing purchases, money, personnel and, sometimes, tables. After all, this industry is built on human connections and is rooted in all the real-world smells, tastes, sounds and feelings that make a great night out. While the idea of great hospitality and customer relationship […]

Making Your Restaurant A Better Workplace For Women

  • Posted by The CorkGuru
More than half of those who work in food service are women, but the unfortunate truth is that jobs in the restaurant industry are often riddled with conditions that make them especially tough for female workers.  Businesses have a vital role to play in making jobs fair and decent. For the restaurant industry, this is […]

Your Wine Program as a Business: 4 Tips for Success

  • Posted by Danielle Gillespie
The restaurant industry is tough and competitive. Rising labor and material costs put the squeeze on profits. You’re constantly faced with the question of how do I increase profits while maintaining costs? In fact, we were discussing this very problem with one of our industry friends last week and we believe there is a move […]

Ways To Keep Your Guests Coming Back To Your Restaurant

  • Posted by The CorkGuru
The restaurant industry has hit its saturation point, and the bubble may be ready to burst, according to some restaurant industry experts. These experts cite rising rents, increases in minimum wage and fierce competition as some of the reasons behind the struggle of many restaurateurs today. This, of course, is not true for all areas. […]

Four (More) Reasons Your Restaurant Needs Technology

  • Posted by The CorkGuru
Not feeling confident with your restaurant operations? With new apps and software systems entering the market everyday, it can be hard to know where to start. Here’s a quick guide to the biggest changes. Restaurants continue to have the highest rate of failure amongst new small business endeavors. Why? Razor-thin margins, huge competition, and the […]

Where Restaurant Technology Was, Where It’s At Now And Where It’s Likely Going

  • Posted by The CorkGuru
The best way to make people “get” a new technology? Give them context: Explain what familiar thing or service the bright shiny thing replaces.  Then show how the new improves upon the old.  In that spirit, here’s the past, present, and imminent future of restaurant guest management, in several different applications. Reservations Past: Diners pick […]

How Tech is Enhancing Your Wine Guest’s Journey [INFOGRAPHIC]

  • Posted by The CorkGuru
Your wine guest should not only have a great on-premise experience but should also have a journey that begins before they arrive and continues after they leave. The technology landscape is changing at warp speed, even in the hospitality industry. And consumer preferences for restaurant tech are changing at the same speed. Check out this infographic to […]

Formula for Success: Guest Relationship Management

  • Posted by Danielle Gillespie
At CorkGuru we spend a lot of time talking about how to help restaurants routinely achieve the ultimate high-five: delivery of great experiences and satisfied guests. But after talking to some of our industry friends, and eliminating some of the obvious suspects (good food, nice environment, killer staff – the stuff that happens while at […]

How Cannabis Legalization Is Affecting Drink Sales…So Far

  • Posted by The CorkGuru
Recent passage of multiple marijuana initiatives, one of which approved in-restaurant cannabis consumption for Denver, might some day lead to a revenue windfall for operators. But near-term, we’re going to find out whether pot-using patrons will continue to purchase alcoholic beverages as before. Some U.S. alcohol producers are worried they won’t; eye-opening statistics from Washington […]